Refund Policy

Introduction

This Refund Policy explains how refunds work for HResume Pro and related paid services. The HResume Free plan does not involve charges and is not eligible for refunds.

Refund eligibility

We want you to be satisfied with HResume Pro. Refunds may be available under the conditions below.

• First-time Pro subscription: you may request a full refund within 14 days of your initial payment if you have not substantially used Pro features (e.g. unlimited AI beyond a reasonable trial).
• Billing errors or duplicate charges: contact us within 30 days and we will correct or refund the charge.
• Renewals: subscription renewals are generally non-refundable except where required by law or at our discretion for exceptional cases.

How to request a refund

To request a refund, email us from the address linked to your HResume account.

• Send an email to contact@hresume.pro with the subject "Refund request".
• Include your account email, payment date, and reason for the request.
• We will review your request and respond within 5–10 business days.

Non-refundable situations

• Free plan usage (no payment was made).
• Pro access granted manually by our team without a charge.
• Requests made more than 14 days after the initial Pro payment (except billing errors).
• Account termination due to violation of our terms or abuse of the service.